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Privacy Policy

 

Orthovisuals Privacy Policy

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Effective Date: 16/06/2025

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This Privacy Policy describes how Orthovisuals ("we," "us," or "our") collects, uses, and protects your personal information when you visit and interact with our website, orthovisuals.co.uk (which also includes orthovisuals.com redirections).

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At Orthovisuals, we are committed to protecting your privacy. This policy aims to be transparent about the limited ways in which we interact with your data.

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1. Information We Collect

Given the nature of our website, we primarily collect information only when you choose to provide it to us directly.

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1.1. Personal Information You Provide to Us Directly: We collect personal information that you voluntarily provide when you:

  • Fill out our "Contact Us" form: This form requests your Name, Email Address, and information regarding the service you require from us.

  • Contact us via email or telephone: If you choose to email or call us directly, we will naturally receive your email address, name (if provided), phone number (if you call), and any other information you choose to disclose in your communication.

We do not offer user accounts or logins, and therefore, we do not collect personal information through user registration or account creation.

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1.2. Information Collected Automatically by Wix.com (Our Hosting Platform): Our website is hosted on Wix.com. Like most websites, Wix automatically collects certain non-personal information when you visit our site, which helps us understand how our website is being used and improve its functionality. This information is typically aggregated and does not directly identify you. It may include:

  • Usage Data: IP address, browser type, operating system, device type, pages visited on our site, time spent on pages, and referral sources.

  • Cookies and Similar Technologies: Wix, as a hosting platform, uses essential cookies and similar technologies (like web beacons) to ensure the website functions correctly, for security purposes, and for basic analytics. These cookies are generally necessary for the site to work as intended.

    • What are cookies? Cookies are small data files placed on your device (computer or mobile phone) by a website when you visit it.

    • How Wix uses them on our site: Wix's standard cookies are used for purposes such as:

      • Site Functionality: Enabling core site features.

      • Security: Protecting our website from malicious activity.

      • Performance Analytics: Providing us with anonymous, aggregated data about how visitors use our site (e.g., number of visitors, most popular pages). This helps us understand what content is most engaging.

    • Managing Cookies: As our site is hosted on Wix, and we do not use complex tracking or advertising cookies, the primary cookie management is handled through your browser settings. You can usually set your browser to refuse all cookies or to indicate when a cookie is being sent. However, please be aware that if you disable essential cookies, some parts of our website might not function correctly. For more information on Wix's cookie policy, you may refer to their official documentation.

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2. How We Use Your Information

We use the information we collect for the following specific purposes:

  • To Respond to Your Inquiries: The primary use of the information you provide via the "Contact Us" form, email, or telephone is to enable us to respond to your requests, answer your questions, and provide you with information about our services.

  • To Provide Our Services: If your inquiry leads to us providing services to you, the information you provide will be used to facilitate that service delivery.

  • To Improve Our Website: The aggregated, non-personal data collected by Wix helps us understand website traffic and usage patterns, allowing us to improve the navigation and content of orthovisuals.co.uk.

  • For Internal Records: We maintain records of communications for administrative purposes and to ensure the quality of our service.

We do not use your personal information for advertising or marketing purposes unless you explicitly consent (e.g., by signing up for a future newsletter, which we do not currently offer).

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3. How We Share Your Information

Given our minimal data collection, we share your information only when absolutely necessary and in specific, limited circumstances:

  • Service Providers: We use Wix.com as our website hosting provider. Your data, as collected through the website, is processed through Wix's servers. Wix has its own privacy policy which governs its handling of data.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency request).

  • To Protect Our Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

  • With Your Consent: Any other sharing of your personal information will only occur with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

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4. Your Data Protection Rights (UK GDPR & DPA 2018)

As a user of Orthovisuals, particularly within the UK, you have certain rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. To exercise any of these rights, please contact us at hello@orthovisuals.co.uk

  • The Right to Access: You have the right to request copies of the personal data we hold about you.

  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions (e.g., if the data is no longer necessary for the purpose for which it was collected).

  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions (e.g., if you contest the accuracy of the data).

  • The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

  • The Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

  • The Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe your rights have been infringed.

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5. Security of Your Information

We are committed to protecting the security of your personal information. Our website, being hosted on Wix, benefits from Wix's security measures, Wix uses an Information Security Program based on international best practices, and it’s constantly evolving to address emerging threats. They also implement data encryption using HTTPS, TLS 1.2 and above, and SSL. All Wix sites come with an SSL certificate.

 

We also take reasonable steps to protect the personal information we collect directly (such as emails) from unauthorised access, use, or disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

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6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, typically for the duration required to address your inquiry or provide our services, and then for a reasonable period afterwards for our internal records and to comply with legal obligations (such as tax or accounting requirements). When we no longer have a legitimate business need to process your personal information, we will securely delete or anonymise it.

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7. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without verification of parental consent, we take steps to remove that information from our systems.

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8. Links to Other Websites

Our website may contain links to videos hosted on external platforms (e.g., YouTube or Vimeo) or other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

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9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Service after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

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10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

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